Free local delivery with no minimum purchase | Free worldwide shipping for purchases above SGD$50
0 Cart
Added to Cart
    You have items in your cart
    You have 1 item in your cart
    Total
    Check Out Continue Shopping

    Domestic (Singapore only)

    Explorer Authentic offers free local delivery with no minimum purchase, 24/7.

    Please allow 1 - 2 working days for the processing of your order. Although we provide island-wide delivery in Singapore, we are unable to deliver to the following restricted locations/areas: Airports, Sentosa Island, Tuas Industrial areas, Military Camps/Areas, Protected Areas, Changi Airfreight Center, Changi Cargo Complex/Alps Avenue (Free trade zones), Jurong Port, PSA Terminal/Wharves, Jurong Island and other offshore islands. For a full list of restricted zones, please contact our customer care at hello@explorerauthentic.com.

    All delivery charges will be borne by the customer for any unsuccessful delivery to the above-mentioned restricted areas/locations. As soon as your order is dispatched from our warehouse, you will be sent an email and tracking number to confirm that your package is on its way. Alternatively, you can contact our customer care at hello@explorerauthentic.com for your order status.

    Please allow 3 - 5 working days for your shipment to arrive. However, kindly note that delivery may meet with delays during the festive seasons, which is not within our control.

    If you are not around when the parcel is being delivered, the courier service will give you a call to arrange for a re-delivery. Please note that re-delivery cost for the third delivery attempt or more will be borne by the recipient.

    Any cost incurred due to customer convenience such as change of delivery address would be borne by the recipient.

    In the unlikely event that your item is missing from your order, please contact us at hello@explorerauthentic.com.

    International

    Explorer Authentic offers free worldwide shipping for purchases over SGD$50. Shipment are sent via DHL for most overseas countries (please note that we may also ship with Speedpost International Delivery Services). For international delivery, your delivery charges may vary with the countries selected. Rates will be auto-calculated during the checkout process.

    Please allow 2 - 4 working days for the processing of your order, as we will need to verify your payment as part of our security process. As soon as your order is dispatched from our warehouse, you will be sent an email and tracking number to confirm that your package is on its way. You may track your order status with our customer care at hello@explorerauthentic.com for your order status.

    Please allow 7 – 14 working days for your shipment to arrive, excluding customs clearance. Delivery time may be affected due to unforeseen circumstances (e.g. delay in customs clearance in destination country, bad weather conditions).

    Please note that certain countries impose custom tariffs/duties on items shipped from abroad. The customer is responsible for any country specific tariffs and duties charged by his/her respective government. For more information regarding your country's custom policies, please contact your local customs office. All unclaimed parcels will be discarded in the destination country and no refunds will be made.

    Any cost incurred due to customer convenience such as change of delivery address would be borne by the recipient.

    In the unlikely event that your item is missing from your order, please contact us at hello@explorerauthentic.com.

     

    Explorer Authentic reserves the right to amend any policy or terms and conditions at any time without prior notification. In the event of any dispute, Explorer Authentic shall have all right to the final decision.